hbajee Terms and Conditions

1. General Terms

These terms and conditions ("Terms") govern the use of the hbajee platform and all services included within it. By accessing the hbajee website, mobile application, or any related service, a user is considered to have fully accepted these Terms.

These Terms are governed by the applicable laws of Bangladesh and are intended to protect the interests of both the user and hbajee. If a user does not agree with any part of these Terms, they may not use hbajee's services.

hbajee reserves the right to partially or fully modify these Terms at any time. Continued use of the platform after updated Terms are published will be considered automatic acceptance of the new Terms by the user.

2. Account Registration

To open an account at hbajee, the user must provide accurate and complete information. If the name, mobile number, email, or other details provided during registration are found to be false or misleading, hbajee reserves the right to suspend or close the account at any time.

2.1 Single Account Policy

Each individual may operate only one account. Opening or operating multiple accounts by the same person is a violation of these Terms, and all related accounts may be closed. hbajee also reserves the right to forfeit any outstanding balance.

2.2 Account Security

The user is responsible for keeping their account password and login details completely confidential. Sharing login details with any third party is prohibited. If anyone attempts unauthorised access to the account, the hbajee support team must be notified immediately.

The user is solely responsible for all activity on their account. hbajee is not liable for any loss resulting from third-party use of an account.

3. Age Verification and Identity Confirmation

The minimum age to register at hbajee is 21 years. Persons under 21 are strictly prohibited from opening an account or participating in any form of betting or casino gaming on this platform.

hbajee may at any time request a copy of the user's national ID card, passport, or driving licence to verify their identity and age. Withdrawals and certain services may be temporarily suspended until this verification is complete. If the user fails to provide the correct documents, the account may be closed.

4. Deposits and Withdrawals

hbajee currently supports bKash, Nagad, Rocket, and bank transfer for deposits and withdrawals. For bank transfers, major Bangladeshi banks are accepted, including Dutch-Bangla Bank, Islami Bank, and BRAC Bank.

4.1 Minimum Amounts

• Minimum deposit: ৳100 (per method)
• Minimum withdrawal: ৳800

4.2 Withdrawal Processing

Withdrawal requests are generally processed within 5 to 30 minutes. However, identity verification or other security checks may cause delays in some cases.

4.3 Source of Funds

hbajee only accepts funds from legitimate sources. If any illegal or suspicious transaction is detected, the related account may be suspended immediately and the withdrawal held.

The user's payment method and account details must match. Payment accounts registered under another person's name may not be used.

5. Bonuses and Promotions

hbajee's welcome bonus is a 120% bonus on the first deposit, up to a maximum of ৳15,000. The wagering requirement on the bonus is 15 times the bonus amount. This means that to withdraw winnings from the bonus, the user must place bets totalling 15 times the bonus amount.

5.1 Bonus Terms

• Each bonus offer applies only once per account.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement has been met.
• If any misconduct or manipulation is found in obtaining a bonus, the bonus will be cancelled.
• Attempting to collect bonuses using multiple accounts or the same device is prohibited.

5.2 Weekly Cashback

Members of the hbajee VIP program receive a weekly cashback, which is a fixed percentage of the week's net loss (total losses minus total winnings). The cashback rate is determined by VIP tier.

6. Betting and Gaming Rules

The hbajee platform offers slots, live casino, sports betting, and other gaming services. Each game category may have its own specific rules, which are stated on the relevant game description page.

6.1 Betting Rules

• A bet once confirmed cannot be changed or cancelled.
• If a bet is affected by a technical error, hbajee will make a decision after investigation.
• Any bet placed after the result of an event has been announced will be considered void.
• hbajee reserves the right to cancel any bet placed on erroneous odds or prices.

6.2 Sports Betting

For betting on cricket, football, and other sports, most markets will be voided if a match is cancelled. If a match is abandoned or ends prematurely, hbajee will follow standard sports betting practice.

6.3 Live Casino

In the event of a disconnection or technical issue during a live casino game, the decision will be made based on the game provider's system logs. hbajee's decision in such cases is final.

7. VIP Program

The hbajee VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier.

Cashback is calculated on the week's net loss. For example, if a Gold member has a net loss of ৳20,000 in a given week, they will receive ৳20,000 × 0.7% = ৳140 in cashback. VIP tier changes are determined by activity on the platform.

VIP benefits are personal and non-transferable. If misuse or manipulation of VIP membership is proven, the benefits may be cancelled.

8. Prohibited Activities

The following activities are strictly prohibited on the hbajee platform and may result in immediate account closure:

• Manipulating or operating multiple accounts to collect bonuses.
• Using the platform to transact funds from illegal sources.
• Placing bets using automated software, bots, or any unauthorised technology.
• Attempting to gain unauthorised access to another user's account.
• Operating multiple accounts from the same household, address, or IP address.
• Knowingly exploiting any technical error on the platform without reporting it.
• Operating an account on behalf of a person under 21 years of age.

9. Account Closure and Restrictions

A user may voluntarily close their account at any time through hbajee support. In this case, the user will be given the opportunity to withdraw any available balance before the account is closed.

hbajee also reserves the right to suspend or close an account in the following circumstances:

• Violation of any clause of these Terms.
• Delay in identity verification or provision of false information.
• Detection of suspicious financial transactions.
• Court order or legal obligation.

As part of the Responsible Gaming policy, users may request deposit limits, betting limits, or a temporary break. hbajee respects such requests.

10. Limitation of Liability

hbajee's services are provided on an "as is" basis. hbajee is not obligated to pay compensation if services are temporarily unavailable due to technical errors, internet outages, or any other reason.

hbajee will not be held liable if the outcome of any bet or game is affected by issues with the user's own internet connection, device, or software.

hbajee is not directly responsible for the quality of services provided by third-party game providers (such as Pragmatic Play, Evolution, JILI, PG Soft). However, user complaints will be received and efforts will be made to resolve them with the relevant provider. Information on service standards can be found on the hbajee About Us page.

11. Changes to Terms

hbajee reserves the right to change, amend, or update these Terms at any time without prior notice. Updated Terms take effect from the moment they are published on the platform.

For significant changes, hbajee will attempt to notify users via email or platform notifications. However, this is not an obligation of hbajee. It is the user's responsibility to review this page regularly.

If you have any questions about these Terms or find any clause unclear, you may look for answers on our FAQ page or contact the support team directly.

12. Contact

To learn more about these Terms or any hbajee service, or to submit a complaint, please contact us:

• Live Chat: Available 24/7 in both Bangla and English.
• Email: [email protected]

Our support team is active seven days a week, 24 hours a day. For any issue related to accounts, payments, or games, contacting us directly via live chat will get you the fastest resolution.