hbajee Responsible Gaming
Gaming should remain a healthy form of entertainment — not a source of financial pressure or personal problems. hbajee believes that knowing your limits is what makes playing enjoyable.
Our Commitment
Your protection is our priority
hbajee operates as an entertainment platform. Whether it is slots, live casino or sports betting, we want you to play with a clear head and within a set budget. Wins are possible, but so are losses — keep that in mind before starting each session.
We believe responsible behaviour is the duty of both the player and the platform. That is why hbajee maintains several tools and rules to help you manage your spending and time. You can read more about this in our Terms and Conditions.
If you feel your interest in gaming is growing into an addiction or that you are losing control, start by honestly assessing yourself. Use the tools on this page, talk to someone close to you, and seek professional help if needed. hbajee is always here for you.
Under our Privacy Policy, your personal information and account activity are fully protected and are not shared with third parties. If you set a self-exclusion or account limit, that information is also kept confidential.
Keep these key principles in mind
- Only play with money you can afford to lose without affecting your daily life.
- Set a time and budget limit before each session.
- Do not keep playing in an attempt to recover money you have lost.
- Avoid playing when you are stressed, angry or feeling low.
- Do not treat gaming as a source of income — it is entertainment only.
Tools to stay in control
Find these features in your hbajee account settings
Deposit Limit
Set a daily, weekly or monthly cap on your deposits. Lowering the limit takes effect immediately; raising it takes a little time to come into force.
Session Time Limit
Decide in advance how long you will play in one go. When the set time is up, the account automatically ends the session so taking a break is easier.
Temporary Break (Cooldown)
You can temporarily suspend your account for anywhere from 24 hours to several weeks. During this period, deposits and betting are completely disabled.
Self-Exclusion
If you want to stop playing for an extended period, choose self-exclusion. The account cannot be reactivated before the set period ends.
View your spending history
You can view your deposit, withdrawal and betting history from your account at any time. This information is useful for understanding your own patterns.
Contact the support team
If you feel you cannot manage on your own, reach out directly via hbajee's 24/7 live chat or email. The support team is ready to help in both Bengali and English.
Warning signs to watch for
Recognise them in yourself or someone close to you
Problematic gambling does not always appear suddenly — it builds gradually. If you notice any of the signs below in yourself or a family member, take it seriously.
- Feeling a repeated urge to bet more in order to recover losses.
- Using rent, food or borrowed money to fund gaming.
- Hiding gaming activity from family or friends.
- Feeling restless, irritable or down when not playing.
- Spending hours gaming while neglecting work, studies or family responsibilities.
- Repeatedly going beyond limits even after setting them.
Ask yourself
These simple questions can help you understand your situation:
- How many times last month did I deposit beyond my budget?
- Is thinking about gaming affecting my sleep or concentration?
- Are people close to me concerned about my gaming habits?
- Do I want to stop but find I cannot?
If the answer to any of these is yes, read the support section below.
Where to find help
You do not have to face this alone — asking for help takes courage
hbajee Support Team
Contact the hbajee support team via 24/7 live chat or email — help is available in both Bengali and English. You can also request account limits or self-exclusion here.
Family and trusted friends
Talk openly with people close to you. Family and friends often notice a problem from the outside before you do. Do not dismiss their concerns.
Professional Counselling
Consulting a mental health professional or a specialist in behavioural issues is an effective step. Both public and private mental health services are available in Bangladesh.
Contact us directly by email
Write to our support email for any help related to responsible gaming. Our team responds 24 hours a day, 7 days a week.
Protecting minors
Keep younger members of your household safe
Access to a hbajee account is only for those aged 21 or above. If there are children or teenagers in your home, take extra precautions:
- Use a password lock on your computer or phone.
- Never share your login details with family members.
- It is best not to save account details in your browser.
- Use parental control software on your devices.
If we suspect anyone is operating an account on behalf of a minor, we reserve the right to verify that account immediately. You can read more about hbajee's policies and values on our About Us page.
Keep your account secure
Use a strong password and do not share it with anyone. If you notice a suspicious login, contact support immediately.
Responsible Gaming FAQ
Common questions and answers
If you have more questions, visit the full FAQ section of the site.