hbajee Privacy Policy

1. Introduction

This privacy policy applies to the hbajee platform and its related services. When you visit our website, create an account, or use any of our services, you are considered to have automatically agreed to the terms of this policy.

hbajee treats user privacy as its highest priority. We believe you should have full control over your personal information. In this document we have clearly stated what information is collected, why it is collected, and how it is stored.

This policy is an integral part of our Terms and Conditions, and we recommend reading both documents together.

2. Information We Collect

2.1 Registration Information

Information you are required to provide when opening an account:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred deposit and withdrawal method

2.2 Information Collected During Service Use

When you use hbajee, we automatically record certain technical information:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Login and logout times and dates
• Transaction history (deposits and withdrawals)
• Gaming activity information

2.3 Identity Verification Information

For secure transactions and account protection, we may request a copy of your ID or other verification documents in certain circumstances. This information is stored under strict security.

2.4 Communication Information

Messages and information you send when seeking support via our live chat or email are stored and used to improve service quality.

3. Purpose of Using Information

The information we collect is used only for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support (via 24/7 live chat and email)
• Maintaining platform security and preventing fraud
• Sending information about promotional offers and bonuses (if you have given consent)
• Improving service quality and user experience
• Meeting legal obligations

We never sell your personal information to third parties for commercial purposes.

4. Information Sharing and Disclosure

4.1 Sharing with Third Parties

hbajee may share your information with third parties in the following limited cases:

• Payment processors (bKash, Nagad, Rocket, and bank transfer providers), solely for completing transactions
• Technology service providers who assist in operating the platform
• Legal authorities, when required by law

4.2 International Data Transfers

Some of our service providers may operate from other countries. In such cases, the necessary contractual measures are ensured to protect your information.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. However, the new entity will also be required to comply with the terms of this policy.

5. Cookies and Tracking Technology

5.1 What Are Cookies

Cookies are small text files stored in your browser. hbajee uses cookies to improve service quality and make your experience easier.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the platform — without these the site does not work properly.
• Functionality Cookies: Remember your language preference and login status.
• Analytics Cookies: Help us understand how users are using the site.

5.3 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.

6. Data Security Measures

hbajee takes industry-standard technical and organisational measures to protect your information:

• All data transmission is secured through SSL encryption
• Sensitive information is stored in encrypted form
• Regular security audits are conducted
• OTP verification is in place for account access
• Only a limited number of staff have access to personal information
• Automatic alerts are active for suspicious logins or transactions

In the event of any cybersecurity incident, we act quickly and notify affected users in a timely manner.

7. Your Rights

You have the following rights over your own information:

7.1 Right to Know

You can find out at any time what information we hold about you and why.

7.2 Right to Correction

If any of your information is incorrect, you can request a correction. Some information can be corrected directly from your account settings; for others, please contact us.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Restrict Processing

You can choose to limit the use of your information for specific purposes, particularly for marketing communications.

7.5 Right to Data Portability

If you would like to receive your account information in a convenient format, please contact us.

8. Third-Party Links and Services

The hbajee platform includes content from game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These providers may have their own privacy policies, and their own policies will apply to their respective services.

bKash, Nagad, and Rocket have their own terms for payment services. Their own data protection practices also apply during transactions.

We are not responsible for the privacy practices of third-party websites or services. We recommend reading their own policies before using their services.

9. Protection of Minors' Information

All hbajee services are for persons aged 21 or older only. We do not knowingly collect any information from persons under the age of 21.

Age is verified at the time of registration. If we are informed of an account belonging to a minor, it is immediately closed and any collected information is deleted.

For more details on responsible gaming, please read our Responsible Gaming Guidelines.

10. Changes to the Policy

hbajee reserves the right to change this privacy policy at any time. For significant changes, we will display a notice on the website and send a notification to your registered email.

Continuing to use the platform after changes are made indicates that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions about this policy, visit our FAQ page — answers to many common questions can be found there.

11. Contact

Contact us for any requests or questions regarding your information. hbajee's privacy team is active 24/7 and provides support in both Bengali and English.